Our parcel was due to be collected for next day delivery on Tues however we recieved no contact until Thursday. This was a snotty email to say that they had tried to collect the parcel on two occasions Mr Smith and Mr Jones had apparently turned them away saying there was no parcel. Funny considering it was being collected from my office which is permanently manned between 8-6 and we only have 6 members of staff none of which are Smith or Jones. A collection driver called to collect on Thursday but had been given the wrong address. He called me to check and promised collection on Friday by 5.30. It is now 5.23 and still no collection! pretty shocking service considering we paid for next day!!!!!