I am assuming you're referring to a Next Day delivery I received yesterday. Con No. 40328680915026. Myself and the lady that sent my parcel are very disappointed in your service. My parcel was delivered to someone else, had been opened by them and the contents gone through and the box had been dropped as there was damage to a corner. The contents are delicate and very meltable especially in this weather. Hence my sender sending Next Day Delivery. I was very lucky that the person who signed for my parcel brought it too me. This was at 2pm precisely. So I have no Idea how long they had my parcel. I have contacted my sender yesterday and I understand she has contacted yourselves via email. Quite honestly, I don't think this is acceptable as this lady hand makes her products with a lot of time and care and could well have been very easily completely ruined. Thanks.