On more than one occasion (3 out of the 4 times we've used them recently) ipost parcels turned up either too early or too late despite our specifying (and paying for) the parcels to be collected in either the morning or afternoon. On the first occasion the driver came too early and I asked if he could come back in the afternoon as we had specified because I hadn't finished packaging up the box. He was happy to do this, and was friendly in his service. However, the driver confirmed they don't receive any confirmation of specified morning or afternoon for picking up parcels on the information they receive from the company, which, considering we pay to specify either a morning or afternoon pick-up, is extremely concerning. On two occasions the parcels were specified to be picked up in the morning and the driver didn't arrive until the afternoon, missing the person they were meant to be picking the box up from. This was extremely inconvenient as we had to arrange for them to post the parcel from a post office, incurring a higher and additional cost from us (a small charity).