Ebayers? Small businesses? Looking for a reliable courier company? You are reading this review because you are curious as to whether ipostparcels aka UKMail is a reliable company. If you haven’t got time to read all of this then my advice is to pay a little bit more and get a service which you can count on. From my experience I would recommend that you DO NOT continue any transactions with ipostparcels. My story… So far, in the past 2 months, I have sent 8 packages, 7 of which were in the UK and one to Spain. Totalling £150.99. Six of the UK deliveries made it, JUST. One is still AWOL, and I have yet to address this order. However on the 14th April a small package was collected from me by ipostparcels to take to Spain. Granted the Easter Break slowed things down, and I allowed for this, but I thought, at the very latest the package would arrive around the 22nd April. I later checked the transaction history to ensure that the deliveries were going as had been booked, and to my dismay saw a ‘note’ on an affiliated website stating ‘please call’ … here the confusion begins as they have NO TELEPHONE contact number to call. I could only fill in a very limited online form. Limited because you can only write 700 characters and you can only include certain characters… it’s very time consuming and pointless. So I waited some time and finally received a disjointed unclear email asking if the delivery address was correct? It was correct and I told them this. Then they sent an email to me saying ‘we have passed on the phone number of the contact at the intended delivery address to our international team in Spain’ … and then 4 hours later they sent another email saying ‘please send phone number of contact at the intended delivery address’ … then they sent an email saying they would attempt delivery on the 5th May. The intended recipient then told them that he was going away for a few days and to deliver the package on the 12th May. On the 12th May he waited in and when he left the villa, he made sure that a human was present to accept the package. No delivery was attempted or made and no phone call was made to either the consignee or myself. In fact, nobody has picked up the phone to speak to me ?? customer service ?? in what vein?? Name only?? More like customer DISservice Over the past 5 weeks I was asked 3 times by ipostparcels ‘what do you want us to do with the package’ I replied ‘please deliver the package Mr.Courier, this is why I placed an order and got you to collect it and deliver it’ Please do what I have paid for. WHY they had to ask me 3 times what I wanted them to do with is beyond belief? SO now I have become a little bit more impatient as they have just recently said ‘we will return the package to YOU! This will cost you £50, please pay upfront’ … REALLY? Honestly I am dumbfounded at this behaviour. So ipostparcels aka UKMail wants me to pay upfront AGAIN for them to deliver my parcel back to me?? It sounds to me like they are calling my bluff and expecting me to refuse, so then they can stop worrying about the package which I truly believe that they have lost. I don’t want the package, that’s why I sent it to Spain. What I want is a refund and compensation to cover wasted time and costs dealing with several contacts ipostparcels who don’t appear to have the skills to deal with human beings. I am not a computer, I am a person. I am a sole trader with 4 young children and I do not live on handouts. I work hard for my money, and it makes me lose a little bit of faith in humanity when companies like this are all ‘Yaaay, we’re great and we love you’ WHEN things are going well, but the real proof is when the chips are down and there’s an issue. THAT’s when you see the real truth behind people and companies. Ipostparcel and UKMail’s customer service sucks. I have contacted them via several mediums and now they have an issue, they have clammed up. So BUYER BEWARE, unless you don’t mind being taken for a ride and being robbed, take a gamble, I’m sure some of the stuff will get through… otherwise use RoyalMail or Collect+ Listen to someone who has experienced their service, it’s not good and it’s definitely not reliable. Go with the post office because you have a front man you can speak to and see. I have asked ipostparcels to start a claim – NOTHING – they are not communicating at all. They know their hands are tied and they are not bouncing my messages back. They have ignored FB messages and tweets. I will ensure that ultimately, they apologize and try to improve their customer service. At the end of the day, the package isn’t sentimental to me, but imagine if YOUR package meant something to you – THEY DON’T CARE … please mark my words .. this company and its affiliates are in no way, a sure thing. Good Luck