Please find below an e-mail I had from a client of mine from whom we had a parcel collected from. Please bear in mind that I paid an extra £1.99 to have labels brought on collection. Dear concours Robin, Bit of an issue with the delivery, it is on it's way but please see the email I've just sent to the courier company. I would like to make a complaint about one of your couriers who has just been to my address, 67 Enfield Road, fishponds, Bristol, BS16 3QA CONSIGNOR REF: 40328680968981 I have sold an item on eBay and the buyer arranged collection and told me the driver would have a label. He arrived, was very rude and aggressive and snatched the parcel saying he had no label and it would 'just get there okay'. I asked for a tracking or reference number and he refused so I said I wouldn't allow him to take the parcel. He started shouting at me from his van that he would mark it as a refused collection. I told him I was going to complain as he clearly had my details and the reference on his mobile device in the cab and a paper list. After a couple of minutes he said he did have a consignment number 'but not a tracking number you idiot, what are you talking about'. He gave me a paper receipt, 1321312, and drove away with the parcel in his cab with no label on. I am disgusted that you allow people like this to represent your company.