Warning people! This company is going downhill rapidly, do not trust them to deliver your parcels. We have used ipost for many months and were very happy with the service until recently. We are now suffering a lot of slow deliveries and one of them is 10 days late in arriving at our customer and still has not arrived. We were assured by Setor at the ipost Milton Keynes depot it would arrive last week. He stated this on numerous occasions. They have not bothered to get back to us, we have had to keep contacting them and sat through hours of being put on hold. They have lied about the recipient not being in on the 27th June. This is confirmed by our parcel still not arriving and our customer not being contacted despite supplying ipost with his contact details. Our customer is fuming and the reputation of our business is being affected. The item is a high value unique product which means we cant replace it. Today I spoke to Hugh at Milton Keynes. I said I wanted to speak to a manager and was told to email. From recent experience I know emails are ignored. Hugh was very arrogant and obviously does not value the customers on which his wage depends. I am left with no options except to recoup my losses in a small claims court. I will not be using this poor excuse for a parcel company again and feel it is my obligation to warn people about what to expect from ipost parcels.