THE WORST COURIER COMPANY IN THE UK – DO NOT USE IPARCELS! This is an updated version of my complaint on uktrustipilot posted about 5 pm this evening. I ended up with them via the DHL website. I wanted DHL. Somehow I got them (they used to be DHL, but are still 'part of the group'). It is very sneaky to be directed to them from a DHL website. I feel duped because I wanted DHL not some cowboys. These cowboys are the pits. I paid for next day delivery. Should have been delivered on Tuesday. Today is Friday just gone 1701 hours and I am still waiting for them to deliver. Every day since Monday I have called up 024 76 93 7777 only to be told a load of nonsense by Tom D... Harry Steve Darren or whoever picks up the phone and tries to to do a job, but just reads the top line of the rubbish on the screen to me and asks me what the problem is and how they can help me. Help me?! Every day, repeating the evolving story to a different person. Every step of the way, some malfunction has emerged. From the very start, the collection point falsely entered the day and time of collection, to provide extra time for the delivery. Then they denied I had paid for next day delivery (I had their own confirmation to prove it so they gave me a 10% refund, wow). Their people are not swiping and keeping records so the progress cannot be tracked. I have kept screenshots, all with time and date, to evidence the incompetence and fiddling of records. People promise to call back to update, but of course they do not do so. People promise it will be delivered 'today by xyz hours' but they fail to deliver. Sent in a written query on Tuesday, today is Friday and no one has responded. Four days of waiting at home for nothing, utterly wasted. Four days of wasted phone calls and stress. I am going insane. My package WAS urgently required four days ago, these people are a disaster! My case is apparently expedited and it makes no difference. I would not be surprised if my item never arrives (nicked, in which case I am going to the Police) or arrives destroyed or tampered with (Police report again). The reports of the condition that delayed and non-delayed items have arrived in is terrifying and heart-breaking. And, I will not be surprised if when this happens, I will have a new dispute with them in relation to insurance (I took out full cover - using their own website - on the package). There are so many complaints about them not paying for damage and delays either. Playing football with parcels is a common description, as is the phenomenon of couriers throwing items over the fence. About 2 hours after I posted my original complaint about ipost on uktrustpilot, this suddenly appeared on the ipost screen: 04th August 2017 15:00 Delivery Attempted. 03 August 2017 12:04 Pls call Utter rubbish. No delivery was attempted. I was at home, door wide open to ensure I would not miss them. NOBODY CAME TO DELIVER. And of course, nobody emailed or sms-ed or called me about the planned delivery (despite all my irate phonecalls). As for the belated appearance of ‘Pls call’ on 03 August 2017, it is hilarious. I have screen shots showing this message was not there at 04 August 2017 at 1746 hours or any time before then. I am utterly devastated and emotionally exhausted by this horrible, horrible experience. I have looked at the many many complaints online (the good ones are highly dubious). These are the standard responses I can expect: I am very sorry to hear this, please accept my apologies for any problems you have experienced. OR Please contact us via the contact us page on the UKMail website at http://ukmail.com/need-help/contact-us and someone will look into your query further, please also provide a consignment number Talk about adding insult to injury. The first is pathetic. Who cares about an insincere apology, what the heck are they going to do about it?! The second is ludicrous. They state this knowing full well that they do not even answer their lousy ‘contact us’ page. This is what I am expecting and it is not good enough. There is no doubt, I am not alone in my experience. This is most diabolically useless and incompetent courier company in the UK. And to beat HERMES is quite an accomplishment. Does anyone reading this know if there is an Ombudsman or statutory body that all of us who have been so detrimentally affected by this dreadful company can complain to? I have tried to locate the details of the senior management listed at https://www.ukmail.com/about/meet-the-board but cannot get anything online. What are our rights as consumers?