STAY CLEAR of this courier service because posting (and collecting) parcels is one thing they definitely do not do. Appalling service start to finish I would also give them zero stars if I could. I wish I had read the reviews on here before even considering them. No one-hour time slot given after taking my money, I was waiting by the door all day and no driver showed up. Received communication the following day to tell me the driver will come back the day after! This happened three times, they state the driver will pick it up and then I receive an email to say no one was home!! 3 times!! I had to go with a more reliable courier service in the end and will always opt to pay slightly more for a much much better service. A week later I am still trying to chase this faceless company to try and get my money back! As a small business owner I feel like they truly take advantage of people and have left me utterly disgusted with their services, which on their website claim they are "cheap and reliable courier for small businesses" - Not at all I'm afraid. I guess I was sort of lucky in a way that they didn't pick up my parcel, as I can't imagine the nightmare I would have gone through had they "misplaced" it like a lot of other reviewers here.