I had used this company a few times with only a few minor hiccups but will never use them again. I tried to send a parcel to our son in Australia, I completed their paperwork as I had done previously and attached to parcel. It was a traumatic period for us as we were moving, not a good experience for pensioners in their 70's anyway. We found a box of personal items our son left in 2013 when he moved to Australia, not high value but great sentimental value to him. We detailed the contents as clearly as we could but apparently not to someone's satisfaction there. we were told we had to refill in one form or it would be returned in 2 days and we would be charged, this was the day before we moved and we were in a mess, no printer. I informed them if they returned the parcel we would have moved. The major problem with this company as that they are so difficult to contact. My account said returned and signed for, when clearly it wasn't. I tried to phone them and managed to get a phone number from someone trying to be helpful, the phone was answered by a woman who screamed how did you get this number and slammed the phone down. We are now in Dublin and contacted them by message many times, all they do is automatic reply and give a case number saying they will contact within 24 hours BUT NEVER DO, I have many unanswered case numbers. If everything goes well this company is ok but in this imperfect world you will not get a reply from this dreadful company, DO NOY USE