The service was rather poor. I paid extra for a timed collection of my parcel on a Friday between 8am and 1pm for deliver the next day which was a Saturday, which did not happen. The driver finally arrived to collect the parcel onsite after 5pm to discover that the offices were closed for the weekend. I contacted the help line to ask why the collection had failed and could not get an explanation. I was assured the parcel would be collected on Monday and delivery would take place on the Tuesday. The collection of the parcel took place on the Monday but the parcel did not arrive at it's delivery address on the Tuesday. As I had requested a Saturday delivery it was going to be delivered then. Well the Saturday came and no delivery. As the helpline was closed on the Monday due to a bank holiday I called again on Tuesday morning asking where was my parcel and why had it not been delivered. I could see from the online tracking that it had arrived at the depo in my area on the Tuesday after Monday collection and there it continued to sit with no delivery date. When I again phoned the helpline again I was advised my parcel was in the Glasgow sorting office but no one could tell me why it had not been delivered or even a delivery attempt. I decided to drive to the depo and collect the parcel myself so sadly your email correspondence telling me my parcel has been delivered is a little inaccurate as I had to go and collect it. I again asked what the problem had been and no one could give any sort of sensible answer. So all in all very disappointing and rather expensive to wait almost 11 days to receive a delivery. I will try very hard not to use your services again as I feel they are rather unreliable.