Failed to collect so the parcel sat on my doorstep for 12 hours in the rain. Then the depot didn't reply to any messages sent by customer service (they were also unable to call them). I finally got a text saying it would be collected the following day with an hour collection slot - great! Except they didn't collect again, didn't ring the bell or call me. No way to contact customer services as the "chat" function is rarely available and they take 48hrs to respond to messages. Finally, I was told that they would collect "without fail" and that the driver would call me. Well guess what, they did fail....again, another no-show, no call from the driver, nothing. Utter disgrace and no way to run a business. Save yourself the stress and use one of the many other delivery services.