Such a terrible experience with ipostparcels (also what an awful company name!). I shipped something from Glasgow to Vienna, and they tell me delivery wasn't possible. The recipient informed me that she was never called or contacted, no messages or notices were left about how to proceed further. The company tells me that the parcel is now back in the depot in Glasgow, waiting for me to pick it up - IF I agree to an outrageous fee of £47 (more than 3 TIMES the amount it cost me to send in the first place). This is insane - if you want your customers to be satisfied with your work, even if you don't deliver - DO NOT charge them to pick up their parcel. The delivery is the failure of ipostparcels. Awful company, bad customer service. Tacky name. Never again. I'll be sure to share my experience with anyone thinking of using this weak company.