Only giving 1 star because zero doesn't appear to be an option. After 1 poor experience I thought I may be being a little harsh so I gave them a second chance. Parcel collected on time on 28th March. E mail on 4th April saying I'd forgotten a customs form so I completed and submitted it by e mail within 20 mins of getting the notification and asked for acknowledgment of receipt which I got from a gent named Daniel one of their International Advisors about 20 minutes later. Got an e mail saying my parcel was now being exported, as I wanted to San Marino then an e mail stating it had been delivered and had been signed for. Today it arrived back with me with no explanation. When I chased them up they said I hadn't completed the paperwork as required despite me having kept the e mails. Just absolute rubbish service, unable to keep simple track of correspondence between departments and my first impression was correct. I'll go back to PayPal again to get my money back and use another firm. A lesson learned.