After my previous 1 star comment for non collection yesterday, I decided to re-book my international parcel with this company. Well what do you know...another failure to collect. I've wasted 14 sheets of A4 paper on customs invoices and address labels, 2 envelopes, 2 document pouches and 2 expensive mailing bags. And my parcel is still sat up the hall. Also I now have to wait for this pathetic company to process two refunds to the tune of £36+. I note the reviews on their website filter and show only the 5 star comments. I don't think that is an acceptable practice either.