I booked a courier to collect two parcels on Friday, for Saturday delivery. No collection attempted. Despite 2 messages sent through their contact page on Friday no reply has ever been received. I telephoned UKMail on Monday when I was told that delivery was attempted on Friday but the "building was closed". Collection was from a residential property, I was in all day, I never saw a driver or the card they claimed to have posted through the door. I was then assured collection would be made before 6pm on Monday for Tuesday delivery. No collection was attempted. They are unable to get hold of their driver and there is nothing else they can do to help. This is the second time they have done this to me now, the first time I put down to human error, this time just pure incompetence. I will never be using ipostparcels again!