In your e-mail prior to delivery you said I would receive a phone call 1 hour before delivery, this didn't happen. After the delivery I received a text to tell me it had been delivered and signed for and left in a secure place. I did not receive delivery nor sign for it. It wasn't delivered to my house even. I rang to find out what had happened to it and was told that the delivery driver would be contacted and they would phone me back to tell me what had happened. I received no call back. In the evening a neighbour called to deliver the parcel, he said he found a note in his letter box to say the parcel was behind his bin! Your driver had delivered to the wrong address!! Your customer services didn't even have the decency to phone me to let me know where the driver had delivered it!