I sent a parcel to Berlin on the 2nd September it is now the 28th September, my package had an attempted delivery though no card was ever found on the 4 the September. Since then it has disappeared. Very happy to collect from Berlin depot if I knew where it was, phone depot if I had a telephone number. TRIED AND TRIED TO RING, E-MAIL EVERY DAY. NO-ONE SEEMS TO CARE THAT MY PACKAGE IS MISSING!! NO HELP IS OUT THERE WHEN THINGS GO WRONG. I had used this service before and recommended it! now I feel completely let down. Why is it impossible for me to contact the Berlin delivery company and find my package. I need help big time!! Can't get any!!!! I had hoped this delivery service would help me sent things to my pregnant daughter in Berlin, didn't know that if they aren't delivered they disappear for good!! Unknown to anyone.