The parcel was delivered whilst I was out, it was left on my garden table which would have been ok but it rained. The parcel, containing 2 large hardback books was in a cardboard wrapping which was absolutely soaked. Fortunately the company who sent the items had packaged the books really well inside so they only got a little damp. No fault with the company I bought from, the books were packed very well, but the courier left them outside to the elements. This was not prearranged with me it was the drivers choice. I also know that my neighbour was in all day but they were not even approached to see if they would accept the parcel. Overall very dissatisfied with the service and, if given the option, would not use them again. I certainly would not recommend using a courier that would leave a cardboard package out in the elements, if it was a plastic sealed wrapping it would be better, still not ideal without my permission but more understandable.