Terrible service Avoid like the plague, I paid for next day Saturday delivery of a birthday present. I waited from 6am until 8 pm for the courier to arrive, I contacted chat, email, Facebook and eventually found a contact number. At 9am I was told that I would be given a one hour time slot by 10.30am, at 11am I was told that I a wild be given a 1 hour time slot by 3pm, at 4pm I was told that the driver had been given my number and would contact me directly. At 6pm, I was told that the parcel should have been collected before 6pm but it could be Friday night traffic (what all day?). Needless to say the courier never arrived to collect, no apologies from customer service at all. Refund requested but told that I have to wait 3-5 working days. Then asked me to review their service. Take my advice dint use them, look at other review sites as I have to question the good reviews on here. This is the second parcel they have failed to collect for me now & I will never use them again