The parcel was not collected the day it was supposed to be. There is no telephone number to call so you have to email. They do not reply until the next day. When I eventually received a reply they had the audacity to lie and say they had tried to collect but no one answered my door. Unfortunately for them at the time they stated I was out the front of my house gardening so I know for a fact that no vans at all came into my estate. I have since then tried to repeatedly contact them about firstly getting the parcel delivered the next day, but then about a refund or compensation as I have had to pay compensation to the parcel receiver and they are now refusing to reply to my emails. Disgusting service. The driver said he had not even been asked to come to my address the day the collection should have happened. He also stated he had noticed several problems of late.