Waited in for 12 hours Monday for a collection, that never happened. Booked 2 days earlier, Sent 2 emails, which were never answered. Phoned in the end. They said they do not "do collections, only deliveries from that office, so would have to put a request in to the depot, to find out when a collection may happen". Also maybe even more worrying was that he also said, "we did get a message, saying the driver had said he did not have the paper work, yesterday at 1030 hours, being why the collection was not made". Although they had this information, their web site did not update the information to me, (out for collection) meaning I would not have wasted a further 10 hours, had it just changed its message to read something like...oppps sorry there is a delay, we will not be collecting today. Now awaiting a phone call to see if in fact the parcel will be collected on the day it was promised to be already delivered. All in all not at all promising. I have bought and sold nearly 400 items on ebay, and NEVER had this type of problem from ANY other carrier. ipost GET YOUR ACT TOGETHER PLEASE.