Delivery man attempted to deliver parcel first day but I wasn't in. He made no attempt to leave it with my neighbour who was very clearly in. We live an hour away from the nearest depot so would not have wanted to go and pick it up.Then I went on the website to manage my delivery for the next day but the consignment number and my postcode didn't allow me to do that. Then I phoned the helpline. I gave up after being on hold for 30 minutes! I left the card on my door the next day, out of desperation, asking to leave it with my neighbour. He did but my neighbour was subjected to questioning from the delivery driver about whether we got on or not. Surely if I've asked him to leave it with my neighbour I get on with her!!