I have never in my whole life, experienced a more stressful, or disgraceful service than when I used i post parcels. They didn't turn up to pick my consignment on 13 Nov 2014, but you can't speak to anybody, and when you email them, they do not reply to your emails, even though this is the only way to contact them. It's now 4 days later and I have still received no reply The organisation is a disgrace, totally inept and has no concept of customer care or service. I would rather have all my toenails pulled out with pliers, whilst strapped to a bonfire naked with knitting needles stuck into my eyes, than ever have to use i post parcels again. Avoid this company like you'd avoid a plague. At least you stand a small chance of recovering from a plague. NB - i post parcels is a subsidiary on-line company of UK Mail, I also spoke to 4 of their agents/operatives and received no help whatsoever. UK Mail must take responsibility for the running of i post parcels, I know I'm not the only person to have experienced this complete shambles of a service, from this so called major UK courier company. I wouldn't trust them to deliver the contents of my grandson's nappy.