Booked and paid for next day collection and my parcel was not picked up. Couriers tried making out they had been but no one was in but my Customer was waiting all day and night and no card was received through their door. Customer Service non existent have to deal with UK Mail who are possibly the worst customer service I have come across. All phone calls at my expense, very un-helpful and couldn't be bothered to help me out. Nearly lost business through this but customer agreed to wait one more day. When they finally turned up it was 9.20pm even though it was supposed to be between 8.00am - 18.00. Not a reasonable time to be knocking on someone's door. Complained to ipostparcels but all they have done is close my complaint as the parcel has been delivered. No explanations or apologies..very poor and will not be using item again.