Item not collected, on 24th still not collected by the 2nd. Even after giving directions and phone numbers driver couldn't be bothered to phone. Had to use another courier to collect. No appologies and no response from emails. On phoning uk mail the girls were very helpful but a gentleman I spoke to was very unhelpful he's just said it was a ipost parcels. to contact them through email.but when you do it takes 2 days for them to respond. I have only sent 43 items using this service, They have lost 2 laptops and failed to collect one. No compensation no apologies nothing unfortunatly we can't use this service as there is no after sales support. And no contact in a emergancy.