We made an order for i post parcels to come to collect a parcel from our address and send it to birmingham. We paid additional money for them to collect it before 1 p.m.. We had an appointment at 2 p.m and they still haven't turned up by that time. We ended up finding a phone number to cancel but it was for UK MAIL, they cancelled but told us that to get a refund we have a contact i post parcels. They do not have a direct phone number you have to e-mail them. I have now emailed them over 4 times they have not replied once and i have not had my money returned. I have had to contact the card issuer to settle this dispute. The funny thing was i was walking my dog a half past 8 in the evening and saw the parcel delivery guy down my road. I pulled him up and ask him if he was coming to address to which he told us he was. Disgusting service i should've read reviews before as numerous people have had the money stolen had their parcel broken and all sorts.