Was good to begin with as the website is easy to use and competitively priced. Even got a text to say they would pick up between 16:14 and 17:14.......the driver turned up just after midday, 4 hours early. Usually earlier is good but when you are given a time slot you start to plan your day around it. Then I got a text to say there was a problem and it wouldn't be delivered next day as I had paid for and to call customer services. I got through to someone after 18 minutes on hold!!! Who told me it had gone to the wrong depot but would be delivered the next day. Delivery day: again started well as got a text to say it would be delivered between 14;47 and 15:47. It was my sons birthday so we went out for the day but were going to be back to accept the delivery. We got home at 14:00 to discover a note through the door saying the delivery was left with my neighbour which was strange as I had to sign for it so the driver just handed it over and got it signed by next doors builder! The delivery was earlier in the day and I then got a text at 14:41 saying the driver had one more delivery to make before my delivery arrived.............it had been delivered 2 hours earlier!!! This is very poor service, 18 minutes on hold, pick up and delivery earlier then advised and parcel left with next doors builder. Not overly impressed to be honest.