I and my retailer spent additional money to have my parcel arrive before 12pm, I took half a day off work to receive my parcel. 12pm came and went, I was due back in work and asked my retailer what was happening, where it was and if she had a tracking number. She contacted yourselves and was told that you would get the driver to call me. I had no call from the driver and he eventually arrived at approx 4.30pm, I then received a call saying sorry you cant get hold of the driver to see where he is. In this day and age I would suggest tracking devices and hands-free mobile systems so you always know where your drivers are (working for a transport company myself this was most frustrating). I lost a days pay instead of half a day (I don't get paid holidays/time off) waiting in for this delivery which is very unprofessional. Not what I expect for paying extra to have it delivered by a certain time!