Sorry but has to be a thumbs down from myself as delivery time slots very poor! For the first part the guy who you was picking the parcel up from for me was left waiting around all day, something he was not happy about.. Then on its second part of the parcels journey to my work the delivery time emailed to me from yourselves said between 1:52pm & 2:52pm well that was not the case! I was finishing at 3:00pm that day so when it did not show in this time slot I call a very unhelpful female member of your team at the docklands depot who gave me your Basildon number who never answered their phone! When the parcel was delivered at 5:30pm after I had gone home from work I was told by one of my work colleagues who took signed for the parcel for me that your driver asked can a borrow a touch cause I can't find the parcel!! He then thought he had lost it, drove off and come back with the parcel saying he had found it. Very poor in my opinion and a worry as to the safty of customers goods! The van was a plan silver one and not marked with your company logo so im guessing you use agency driver's? Me experience has left me not wanting to use your company again to be honest as who know next time thr package maybe actually lost or something. I don't normally leave bad reviews but this is something I think you should be made aware off as I feel its quite unacceptable! Kind Regards Nigel..