Never again, wouldn't touch them with a barge pole. I submitted 4 enquiries / complaints yesterday 5th December after my collection was not made, I was at home the whole time. No emails, texts, phone calls to explain non-collection. The website says submitted queries are normally answered in 3 hours. Well it's 26 hours after I submitted the first one. I hung on to a 'customer advice line' for 18 minutes yesterday only to be told they were an out-sourced call centre only dealing with deliveries! I ran the nearest depot number today, another long wait. They say the parcel will be collected on Monday (3 days after that booked) can't give me a time. Gave me a number for collections, but as soon as I mentioned ipostparcels they transferred me to another line which is probably one of the ones I've already called. I've logged into my ipostparcel account but it gives me no information whatsoever. Not good for a parcel collection that was paid for on the 1st December. I shall probably be contacting my credit card company soon to suspend/cancel the payment as I have not had the service I was promised, in fact no service at all, only long telephone call costs.