I booked an 05/12 collection on 01/12, the parcel wasn't collected. On 08/12 I got an email and text stating it would be collected between 2 and 3 this afternoon. I later got a response to the complaint I posted on 05/12, saying 'I can confirm that I have contacted the depot to ensure your consignment is collected today' . Oh no it wasn't! The parcel is in the boot of my car as it is too large to keep in the hallway for even a few hours, never mind days. So now I have to borrow my husband's car to get to my part-time job and rely on him to stay at home for the collection.