If you have a problem with them, such as damage parcel, lost, delayed or any kind of problem, forget about it. You won't be able to get any solution, compensation or even an apologize... THEY JUST DON'T CARE. You can't call them so you can send them as many emails as you want, they will keep sending you an automated email giving you case number and saying that they will answer you shortly. After one week and several emails, my parcel is lost, I lost £100 plus £19 for a sh** service and I know I won't get any compensation. They are just a scam. Don't go for them.