Terrible experience. Parcel still not arrived after 9 days. Customer service do not respond to email enquiries and when you manage to find a number to call them, you sit on it for half an hour before being fobbed off with a non-committal 'promise' that the parcel is on the van. The last call, they had the cheek to give me UK Mail's customer support number, which when I called, after waiting in another 20 minute queue, told me I could only go through IParcels as I had booked the package through them!! Appalling. Obviously I wont be using these people again. Dont use them if you want someone to turn to when things go wrong, as they offer no support or ownership whatsoever.