After sending a parcel from the UK to Peru, it arrived in excellent time. However, after this the nightmare began. The prohibited lists of items changed to suit the Peruvian officials and they did not mirror Peru's prohibited items. Goal posts were moved to suit their own agendas. Ipostparcels / DHL cannot be contacted by phone and they were passing the buck the whole time between UK & Peru. Eventually after allot of towing and throwing my parcel of £300 face value (insured) was going to be returned free of change. My item was now in the UK, so I'm thinking great lets just get the package and start again, however I was then met by an email of financial extortion (see Pic) to pay for the return postage or your package is "destroyed" AKA it's contents of any value will be resold on the black market in the UK. I was even pressurised to pay within a certain deadline. Suffice to say everyone, including ipostparcels/DHL as a matter of principle for you guys not communicating effectively to your Peruvian branch of DHL and holding myself to financial extortion I will allocate a solicitor in the UK to challenge this decision as matter of principle rather than necessity. You simply cannot treat customers so abysmally. For those of you contemplating using this company...... Do not send anything you don't mind losing When you see the additional charge for insurance and opt for it whilst booking - be aware it's bogus, they have no insurance policy to compensate you. In conclusion if Ipostparcels/ DHL are aware of corruption in Peru, then you either don't offer your services to emerging economic countries or if you do, be prepared for the high expectancy of compensation claims.