I received an email at 6.29 am on 4th jan to say my parcel would be delivered between 13.26 and 14.26 that day. Either myself or my mother were in the house the whole day, from the time the email was sent to when we went to bed between 10pm and midnight. No parcel was delivered. I emailed the company to ask what had happened and received a reply saying the case was closed as the parcel had been delivered and signed for by a person named 'Jones'. I replied saying no person named Jones lives here and no parcel was received, but I received another reply stating 'no reply the recipients inbox is full' ! However, the parcel was delivered at some point on 7th jan, while I was at work and my mother was out, thus the parcel was found by my mother on her return, on the front doorstep, sporting a label which stated 'signature mandatory'! Obviously, no signature had been given as no one was in at the time of the delivery. As the parcel was heavy, she had to leave it where it was until I returned from work at 8.30 pm that night. All in all, not what I would call good service.