Follow up to my previous review. I eventually found a contact number for Ipost's customer service and spoke to a lady who said she couldnt help me as my parcel was being handled by UK post which surprised me as I had sent the parcel using Ipost online booking site!!!..... I then phoned the 'UK mail' depot in Exeter, which is my nearest depot, and a gentleman there told me he couldnt help due to it being an international delivery and I should speak to customer service at Ipost!!!!!!! This company is an absolute shambles and (hopefully) will definitely meet the same fate as Citylink, the sooner the better as far as I'm concerned. Warning to others. DO NOT USE THIS COMPANY!!