This has got to be one of the worst companies I have ever come across!! Arranged a collection for a 8 am to 1 pm slot. Rang to confirm that morning and received message to say they were going to collect in the afternoon at 4 pm!! :\ Had I not have contacted them I would never have known that they intended to collect in the afternoon 2/3 hours later. Spent most of the morning trying to speak to someone to clarify situation with no luck and had various characters from their 'customer services'! blatently lie to me! They may appear a little cheaper than other companies but that is exactly what they are cheap but unfortunately not cheerful! A bunch of cowboys who quite frankly wouldn't know what customer service was if it came up and slapped them in the face!! AVOID THIS SHOWER AT ALL COSTS!!!!!!!! :( They deserve no stars but unfortunately had to give one to submit this review/warning!