The parcel was valued over £400 so was sent next day delivery on the 5th January. I received it on the 12th after a lot of trouble on my and the senders part. I stayed in on 3 different days expecting the parcel to be delivered. I send and receive a large number of parcels every week. I will NEVER willingly use your service. Shocking does not even cover it pathetic is not strong enough. You had my parcel for over a week. You caused myself and my business and my family major inconvenience. I can only hope that if I ever have the misfortune to have anything sent to me via your service that you have managed to resolve your incompetences.