The parcel was collected without the address labels which had been paid for. The delivery driver delivered the parcel to the wrong house number (same street name) in the wrong village with the wrong postcode! It was signed for by a cleaner who didn't look at the label properly. The resident at the incorrect address phoned to let me know he had my parcel and I arranged to collect it from him at 1:30. In the meantime the delivery driver went at approximately 10am and collected the parcel and told the resident he had to take it back and deliver it. The resident told him I was going so he better let me know. The delivery driver said he would and that he would deliver it by 1:30 anyway. He did not let me know and didn't deliver until 2:15. When I quizzed the delivery driver he said it was human error and he was just under stress and working 14 hour days... Regarding calling me he said he didn't have signal (which I don't believe) and then forgot. I accept that people make mistakes. What I don't accept is the excuses and lack of communication.