Upon receiving a text message advising me of when my delivery was due I went on to your website and arranged to have the parcel delivered the following day, when I would be available. Imagine how surprised I was when I got home to find that the courier had thrown my parcel over my garden fence and classed this as safely delivered. This meant that my parcel was left outside all day and was soggy and damp by the time I got home. Not only was my rearrangement ignored but my parcel was left in a very poor state. This is not the level of service that I expected to receive.