Our first booking for a parcel collection, they failed to collect and days to respond back. Eventually got a refund after I put messages out on Facebook and Twitter. I was about to book with another courier when we had a delivery by UKMail (one day later than they said, as it stands) and the driver persuaded my wife to use them again. I re booked collection and yet again they have failed to collect the parcel. Another wasted half day waiting for them to collect the parcel in vain, especially since I paid extra for an afternoon collection on each occasion. For a web based company they don't seem to understand how to use their web services. Obviously "Pete" is lost somewhere in the web..........Stupid me