In terms of booking & collection very good. Their pricing is very competitive as well. We have had a number of shipments that were delivered quickly. Be warned Tracking is suspect and not truly reliable - we have experienced instances of "delayed" for 4 weeks and "delivered" when the package were held by customs. The customer service is very poor if you can get them to respond you get a template response which reiterates their point not addressing your query - do not try UK Mail (even though they are the same organisation) as they are not able to help! They will charge you if customer has given incorrect address details and the parcel is returned. We have been asked for between £30 and £40 on different occasions, the original shipments were charged around £15.