What should be a fantastic system which seems like great value for money, is in fact a very hit and miss system. I am never guaranteed that my packages will be collected during the time i booked or that they will arrive at their destination on the date or time period that has been specifically chosen and paid for. Regardless of the cheaper delivery options, you MUST have a more efficient customer service response unit to deal with queries. Offering me a refund on a botched delivery time is poor compensation for the disappointment that occurs when the package does not reach on time! Why upgrade the website to offer express delivery times and specific windows for delivery times and all at a cost if your service is not polished enough to actually follow through? I received an email this morning asking me to provide feedback on the delivery made to me - what delivery? Three parcels were collected from me; one of which was delivered late despite my paying for express, one actually did make it on time and the other is still 'at the collection point' with a note on the system stating that you plan to deliver FIVE days late!! I used this service about a year ago and only recently decided to try ipost again...to say I am unimpressed would be an understatement. Less focus on foolish parcel pete mascot facebook stunts and more focus on polishing-up what has the potential to be a phenomenal service offering.