What an absolute pile of dung! I chose DHL thinking it would be a quick and smooth job but it ended up nothing as such. I sent a used book to a friend of mine in El Salvador, worth £10-15, as a gift and so labelled. I paid £31.48 for the service. When the book arrived, they wanted to charge my friend US$80.74 in taxes, fees and whatever- TOTALLY OUTRAGEOUS!!!! My friend was not only financially unable to pay those exorbitant fees but also, and quite rightly so, unprepared to do so. This was their lame excuse: "We are a courier service your duties and tax are not included in the price. Duties are calculated based on commodity and the destination country to which your delivering to." US$80.74 for a used book worth £10-15???? My friend's sister wrote to me saying how nice it was I was sending her brother a book so, naturally, I offered her one as well, worth about the same, only this time I opted for Royal Mail. I paid £12 and she only had to pay US$2.50 to collect. This is what ipostparcelmail had to say about that: "All shipments with Royal mail are duties and taxies already paid as they are mail service." So, for £12 duties and taxes are already paid vs unpaid for £31.48. WOW!! Ultimately, I had to fork out another £57.77 to have the book returned to the UK (which I will resend via Royal Mail, unsurprisingly), totalling £89.25 of utter disappointment, stress and back to square 1. I absolutely refuse to use DHL again and I will never ever recommend them to anyone, even as far as deterring anyone from using them. 
 As a final note, I never really understood why, in communications with ipostparcels, I was addressed so impersonally as "Dear customer" and my friend as "your customer" as well as the awful grammar and spelling from such a (supposedly) professional business (quotes have been copied and pasted).