Terrible - I have no words to describe this company. I booked a parcel collection in December & paid - no courier arrived to collect the parcel. As they are not contactable by phone I emailed to ask when the parcel would be collected - No reply!!! I then received 3 emails (I had emailed them a number of times) to say that the query I raised was now closed! I tried again, asking for the parcel to be collected - this time I had no reply to my emails. Do not use this company. There are still children at the school in Kenya where we were trying to send some footballs to who still have not received them.