We sent about 50 parcels last year, delivery time as promised, but starting from December 2014, none of 20 parcels delivered in time, usually it takes a couple of days for overnight service and many calls to chaise them up. Collection service doesn't work at all, waited for 2-4 days to be collected, so do not use it, drop off to the local depot. They do NOT have support! I open a ticket to claim broken item and they closed it in 15 minutes saying " We are pleased to confirm that your case has now been closed." Do not add money to the account at least what you do not mind loosing, I am fighting to get 600 quid, from the account for 5 months! open 5 tickets, made calls for hours, just ignoring. I want to move business to another provider, but there is no alternative for overnight delivery in London for this price. We sent parcel to Portugal it took 5 days to be delivered to the local depot but because UKmail uses partners it was not possible to contract them some one type address like house #2, Lagos, Portugal !!! ALL wrong! They used 4 partners in the chain to deliver, driver did not look into the label, we glued 3 labels on 3 side. Iparcel was not helpful at all. after 5 hours research on the internet we found the 4th local partner phone number and ask some Portuguese to speak to them. In summery: Delivery used to be good, now it is 2-5 days instead of 1 day Support: they have no support. Funds deposit: never withdraw your funds, they will just hang on withdrawal request, International Postage: never use! They used partners. We sent about 150 parcels via myhermes and none had any issues!!! Hope reader finds this review helpful.