DO NOT USE THIS COMPANY. I was returning an item I had purchased for a full refund and used ipostparcels for the return. They lost the parcel and despite sending 8 emails I still have not even had a response from an actual person, just an automated reply saying my query will be dealt with soon. I have spoke to uk mail who are a sister company involved somehow, but they are no use and just shake off all responsibility passing me back to i post, but can't provide a phone number for them. Advise to anyone thinking of using them - stick to royal mail, at least you can actually speak to someone if all goes wrong