My parcel should of been collected yesterday at about 5pm. I left it til 7.30pm and started sending Emails (there is no phone number for the public). I have sent in excess of 15 emails via the IPostParcels website and my email. This company has acknowledges 3 of my emails with auto-responses, there has been NO phone calls or emails from them: nothing!! I have paid by debit-card. Wish it had been credit-card or PayPal as I would try to get refund!! I will not be using them again. They are unreliable and unreachable. DO NOT USE IPOSTPARCELS! they will let you down!! I WILL NOT RECOMMEND THEM EVER!