Absolutely useless. Do not use them. My parcel missing for a month Absolutely useless. Parcel sent on 28 November still has not been delivered to my mother in Italy. ALMOST A MONTH ! Disgraceful! The tracking shows incomplete address which is not true. There is no house number because the number does not exist but ALL couriers deliver regularly and there is a huge sign with the surname on the gate. I also left a phone number to call if they had issues in finding the house. Customer assistance is non existent as it only happens via Messenger and they reply only occasionally (very rarely) with incorrect information. On top of everything else, the parcel was picked a couple of days after it was supposed to be collected. This company is a joke. Do not use them if you want your parcel to be delivered.