We booked a collection / next day delivery online - UK Mail failed to collect for 2days, so we took the parcel to the closest depot (58mile round trip). The process then started and we thought the parcel would be delivered 'next day' as paid for.. How wrong were we..! 3 days later and after numerous telephone calls with UK Mail responses like 'we will try and deliver tomorrow' ' no you can't arrange to collect them from the depot' 'if you're not happy then send in a complaint', they finally turned up. Exactly 1 week after they were supposed to collect, they finally managed to deliver the items. If you want a 'next day delivery' AVOID UK MAIL.....!!!!!!!!!!!!!